In our recent post, we talked about 10 Customer Service Skills to Wowing Your Customers. Today we are looking at 10 things your customers wish you knew about them. Merging this two together provides a recipe for exponential growth and success.
Your customers want to be wowed not sold to! In a recent survey, Harris found out that only 1% of consumers say expectations for good customer experience are always met.
Thankfully Help Scout have provided the info graphic below to help us meet our customers’ needs at all times.